Bay Hire Terms and conditions

VW Kampers Ltd Terms and Conditions

Payment
• Cheques, Debit Cards and all Major Credit Cards are accepted. Cheques must be cleared before Campers are hired out. Please make cheques payable to 'VW Kampers Ltd"
• A booking is not confirmed until the deposit has been received and the payment cleared.
• A non refundable deposit of £150 per week of hire must be paid at the time of booking, with the balance to be paid at least 6 weeks before the Camper is collected.
• In addition to your payment for hire, a refundable security deposit of £500 must be paid by credit card, or debit card using chip and PIN on the day of hire. This will be fully refunded within 72 hours when the Camper is returned in the same condition as it was let out to you, at the agreed date, time and location. The interior including cooking appliances will need to be clean and the tank full of fuel, with any damage or breakages to the interior or exterior of the Camper taken out of this security deposit.
• The hirer will be charged for any costs incurred deemed by VW Kampers Ltd to be a driver-induced error (eg losing keys, using incorrect fuel, locking keys inside the vehicle or running out of fuel).

Insurance
• In the event of any damage to the Camper or third party property, the hirer will be liable for the first £750 of the £1000 excess required by our insurers. The hirer will be liable for replacement or repair of windscreen or tyre damage, loss or damage to the CD, radio, stereo and Ariel, or any damage suffered as a result of wilful or negligent action by the hirer.
• Any late returns will also be taken out of the deposit costing £25 per part or full hour together with any additional costs incurred such as compensation to the next hirer. If you are delayed in returning the Camper back to us, please telephone to let us know, as you may not be insured for your additional time on the road.
• For any booking where there is less than 21 days until collection, full hire and security deposit must be paid in full.

Collection and Return
• You should please allow 1 hour for the change-over which will include completion of the documentation, demonstration of your vehicle and transferring luggage and equipment to the Camper. Please allow the same on your return.
• If you are late returning, you need to contact VW Kampers Ltd. Failure to do so may result in prosecution for driving whilst uninsured.

Cancellations
• All cancellations must be in writing, although the £150 deposit made at the time of booking is non refundable and will be lost.
• If more than 30 days notice is given, refund of the hire cost will be returned (less the £150 deposit).
• If less than 30 days notice is given, the full hire amount paid will be lost.
• Please avoid any cancellations. It is advisable to take out travel insurance to cover you against any changes to your schedule

Camper Insurance
• Drivers must be between 21 and 75 and must have held a full UK driving licence for at least 2 years. For non UK licenses please ask.
• There will be a maximum of 2 drivers per rental with production of a valid driver's licence needed from all drivers on the day of hire, in addition to 2 separate original and recent forms of identification i.e. credit card, passport and / or utility bill for each driver. The hire will be cancelled unless these are seen on the day.
• Please note that any extra insurance premiums above our rates table eg due to the additional insurance needed for a second driver, or convictions or accidents, are the full responsibility of each (driver) and will need to be paid as part of the overall hire fee at least 21 days before the start of hire
• Campers are only to be driven by those insured to drive it.
• The Campers are fully comprehensive insured for the vehicles only. Your personal and contents insurance need to be arranged by you, and you will be liable for any legal penalties eg parking or speeding tickets incurred during the period of hire.
• You will not be able to take the Camper away unless we see all of these original documents on the day of hire, so please make sure you have everything with you.

Accidents, Damage and Breakdown
• In the event of an accident you must inform us immediately.
• A full report of the accident must be submitted to VW Kampers Ltd within 3 days.
• All Campers are maintained and looked after to the highest standards, and they all come with full 24hr AA cover in the unlikely event of a breakdown.
• If the rescue service cannot get you up and running again, we will do our best to offer you a replacement van.
• If a replacement van is not available, a refund will be given to the hirer limited to the amount of monies paid.
• VW Kampers Ltd will ensure that each Camper hired is in a safe and roadworthy condition before each hire period, though can accept no responsibility for additional costs should the vehicle break down.

The Hirer agrees to:
• Receive Camper in clean and roadworthy condition with full gas bottle, and with empty and clean water tank.
• Pay for any damage to the interior or exterior of the vehicle during the hire period.
• Pay for any damage caused to the living equipment or cooking equipment.
• Replace full tank of fuel prior to return. Failure to return the vehicle with a full tank of fuel will incur a £50 charge.
• Not over load the vehicle eg: tow any other vehicle.
• Pay £50 cleaning fee if the Camper is returned soiled, or is returned without prior cleaning.
• Not lend the vehicle to any other party, or carry more than the permitted capacity (4 or 5 persons depending on the camper van).
• Not use the vehicle out of the UK mainland without prior written consent.
• Ensure the vehicle is locked at all times when unattended.

VW Kampers Ltd reserves the right to:
• Refuse hire to any person

• Refuse hire if VW Kampers Ltd feel the vehicle is in danger of being damaged or abused.
• Cancel hire if the driver's licence does not comply with our standard terms and conditions. In the event of this, all monies paid by the hirer will be lost.

• Refuse hire should the driver have pending penalties or convictions on their licence. Should this happen, all payment will be lost.
• Claim repair and cleaning costs out of the security deposit, and / or retain the full deposit until any / all damage has been assessed and valued.
• Accept no responsibility for any 3rd party claims due to breakdown or accident.
• Offer another similar specification Camper if your preferred vehicle of choice is not available. If this is not acceptable, VW Kampers Ltd will be limited to return only hire monies and security deposits.

VW Kampers Ltd reserves the right to cancel bookings up to 24hrs prior to departure.

We reserve the right to alter or change these terms and conditions without prior notice.

If you require any further information or clarification on the above please feel free to ask.